Widerrufsrecht

Last updated: April 2026

At Varenna Eyewear, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

45-Day Return Window

You have 45 days from the date of delivery to request a return or exchange. After 45 days, we are unable to offer a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must:

Be in its original, unworn condition
Include all original packaging, certificates, and accessories
Show no signs of use, scratches, or damage

How to Initiate a Return

Contact us at support@thevarenna.com with your order number and reason for return.
Our team will respond within 24-48 hours with return instructions and a return authorisation.
Ship the item back to us using a tracked and insured shipping method.
Once received and inspected, we will process your refund.

Refund Processing

Refunds are processed within 7-14 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method used at checkout.
Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Return Shipping Costs

Defective or incorrect items: We cover the return shipping costs.
Change of mind: Return shipping is the customer's responsibility. We recommend using a tracked and insured service, as we are not responsible for items lost in transit.

Exchanges

If you would like to exchange an item for a different model, please contact us. Exchanges are subject to availability and may require a price adjustment.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund, including shipping costs.

Non-Returnable Items

Items that have been worn, altered, or damaged by the customer
Items returned without original packaging or certificates
Items returned after the 45-day window

Contact Us

For any questions about returns or refunds:

Email: support@thevarenna.com Business hours: Monday to Friday, 9am to 5pm GMT